This is a high-rise building downtown. The video is 20 min. At 10 minutes, you have a victim on the line. This sounds chaotic, and there are many agencies involved. You will hear CALL TAKERS transferring to DISPATCH.

As you listen, attempt to identify how many call takers, how many radio dispatchers, and others are involved in the call. This is a large Comm Center. Can you imagine if there were only 3 people in the Comm Center? What could be done to handle a school shooting?

In Student Comments identify how many calls were made to 9-1-1 in this recording. Explain the demeanor of the call takers and the demeanor of the radio dispatchers in such chaos.