Your Instructor


Patricia Mason-Williams
Patricia Mason-Williams

Just a bit about me, my background, and my experience... 


I have been in education for more than 20 years. I have taught high school equivalency, college-level courses, and vocational studies. I earned an Associate in Business Administration from Finger Lakes Community College, a Bachelor of Science in Organizational Leadership from Roberts Wesleyan College, and a Master of Science in Management from Keuka College. In addition, I have a wealth of knowledge and experience with training and professional development. Presently I am the Coordinator of the Business and Information Technology Department at the Rochester Educational Opportunity Center. I enjoy what I do and I look forward to learning with you...


Course Curriculum


  Welcome To The 9-1-1 Academy
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  Unit 1 - Wild Calling 9-1-1 - About This Career
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  Unit 2 - Emergency Call Taking
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  Unit 3 - Technology Next Generation 9-1-1
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  Unit 4 - Police Communications
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  Unit 5 - Fire Communications
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  Unit 6 - EMD Emergency Medical
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  Unit 7 - Emergency Radio
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  Unit 8 - Liability and Accountability
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  Unit 9 - Crisis
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  Unit 10 - Resilience Training
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  Ai 50 Callers Subscription
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  Your Ai 50 Calls Token
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  Ready Now To Achieve 9-1-1 Certification!
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  9-1-1 Reality Skills Lab
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  9-1-1 Job Search
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Frequently Asked Questions


How much is the course? Are there additional costs?
$249 Per Seat. Textbooks are embedded in the course. NECC Certification exam is included in the online course. Students receive two attempts to earn their certification. Owners of a 9-1-1 Reality Simulator receive a complimentary NECC Instructor certification with purchase. Additional Instructor certifications and Non-Owner certifications cost $350. Certification is nationally recognized and never expires.
How was this course created?
An advisory board of 9-1-1 professional educators created this curriculum using a DACUM process at Renton Technical College. Sue Pivetta, a teacher of the 500-hour vocational education course and former Comm Center Supervisor, wrote the textbook.
How long is the course?
The length of the course is determined by the school, college or Comm Center. The only requirement is that all 10 units of study are covered in the course leading to the final NECC exam.
Can individual learners sign up for this course?
No, we do not instruct individuals. We can connect you to schools both private and public that you can enroll in the course. If there is not one in your area you can contact your local college or high school and tell them about this course. Contact us at support@911trainer.com.

9-1-1 is a GREAT career. Great pay and benefits, as well as work you can be proud of. With this course, your graduates will be competitive in the job market and thrive in the rigorous training at the Comm Center. We have courses for high school and an expanded curriculum for vocational colleges. Comm Centers could use this course as their entry-level foundation for self-directed learning. Courses can also be customized to fit your needs. Thank you for considering helping 9-1-1 receive the respect due to the awesome work.