Your Instructor


Patricia Mason-Williams
Patricia Mason-Williams

A Little About Me


I have dedicated more than 20 years to education, with experience teaching high school equivalency, college-level courses, and vocational programs. Throughout my career, I have developed a strong background in training, professional development, and helping students achieve their educational and career goals.


My educational background includes an Associate Degree in Business Administration from Finger Lakes Community College, a Bachelor of Science in Organizational Leadership from Roberts Wesleyan College, and a Master of Science in Management from Keuka College.

Currently, I serve as the Coordinator of the Business and Information Technology Department at the Rochester Educational Opportunity Center (REOC).


I am passionate about education and believe that learning is a lifelong journey. One of the most rewarding parts of my work is helping students build confidence, develop new skills, and recognize their potential.


I look forward to sharing my knowledge and experience with you, learning from you, and supporting your success throughout this course.


Course Curriculum


  Welcome To The 9-1-1 Academy
Available in days
days after you enroll
  Unit 1 - Wild Calling 9-1-1 - About This Career
Available in days
days after you enroll
  Unit 2 - Emergency Call Taking
Available in days
days after you enroll
  Unit 3 - Technology Next Generation 9-1-1
Available in days
days after you enroll
  Unit 4 - Police Communications
Available in days
days after you enroll
  Unit 5 - Fire Communications
Available in days
days after you enroll
  Unit 6 - EMD Emergency Medical
Available in days
days after you enroll
  Unit 7 - Emergency Radio
Available in days
days after you enroll
  Unit 8 - Liability and Accountability
Available in days
days after you enroll
  Unit 9 - Crisis
Available in days
days after you enroll
  Unit 10 - Resilience Training
Available in days
days after you enroll
  9-1-1 Job Search
Available in days
days after you enroll

 

Frequently Asked Questions


How much is the course? Are there additional costs?
$249 Per Seat. Textbooks are embedded in the course. NECC Certification exam is included in the online course. Students receive two attempts to earn their certification. Owners of a 9-1-1 Reality Simulator receive a complimentary NECC Instructor certification with purchase. Additional Instructor certifications and Non-Owner certifications cost $350. Certification is nationally recognized and never expires.
How was this course created?
An advisory board of 9-1-1 professional educators created this curriculum using a DACUM process at Renton Technical College. Sue Pivetta, a teacher of the 500-hour vocational education course and former Comm Center Supervisor, wrote the textbook.
How long is the course?
The length of the course is determined by the school, college or Comm Center. The only requirement is that all 10 units of study are covered in the course leading to the final NECC exam.
Can individual learners sign up for this course?
No, we do not instruct individuals. We can connect you to schools both private and public that you can enroll in the course. If there is not one in your area you can contact your local college or high school and tell them about this course. Contact us at support@911trainer.com.

9-1-1 is a GREAT career. Great pay and benefits, as well as work you can be proud of. With this course, your graduates will be competitive in the job market and thrive in the rigorous training at the Comm Center. We have courses for high school and an expanded curriculum for vocational colleges. Comm Centers could use this course as their entry-level foundation for self-directed learning. Courses can also be customized to fit your needs. Thank you for considering helping 9-1-1 receive the respect due to the awesome work.