This scripted actual call is a great lesson for call-takers. First, when someone calls 9-1-1, trust that they know they are calling 9-1-1 - and ask yes or no questions. There are many reports of people pretending to order pizza when it was really a domestic violence call. Notice the call-taker's voice and the questions she asks. It seems amazing the suspect didn't get suspicious, mostly likely because he was high on drugs.

However, it would have been better in this call if the call-taker had told the caller MUCH EARLIER in the conversation, DO NOT HANG UP. Put the phone down with the line open so GPS can follow them. Otherwise, 9-1-1 would have no way to follow or find her.

THE END OF THE VIDEO HAS 'BEST PRACTICES'. Write them down in Comments.