Using your voice as a tool. During this call, you will see the call-taker change her questions, voice, and way of handling the caller as the call progresses. The video will demonstrate the TOOLS OF THE TRADE and help you understand how to handle a dangerous situation and an armed suicidal caller with only your voice, skills, training, and heart. All ended well as the call-taker's expertise kept the officers, family, and the caller safe. The end of the video offers why this was a good call for training.

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