You will learn how the 9-1-1 system developed, how it is funded and regulated, and how evolving technologies—such as wireless calls, VoIP, text-to-9-1-1, databases, and Next Generation 9-1-1—support emergency response.

Now with ai coming into our lives, how is it used at 9-1-1? This of course will change over time but it's here alive and acitve. But not only ai, you will learn about the latest tech uses and consider how these are affecting 9-1-1.

Know more about the Computer Aided Dispatch programs you eventually will be using when hired. About text to 9-1-, what three words and the latest apps. Of course new apps appear daily so you should always do your own research to keep up to date for all public safety new technology.