There is a back story on this call. The call taker was trying to find the location of the caller and CAD was down, mapping was down so the jurisdiction in a large city was hard to find without an address or business name. Because the call taker was distracted trying to find which medical to send she didn't appear to care much how abusive the caller was.

Words, just words and it's a very skilled call taker that got through this barrage of angry caller syndrome. Good to know you may be confronted one day by such a person - you can take the service stance. Do whatever needs to be done to get help to whoever needs the help.