Self Heimlich - 6 minutes

The call taker in this call had the necessary knowledge of giving pre arrival self Heimlich, the skill of working with a person who is in a medical crisis and the attitude that was completely calm and in control. She was following her protocols on what to ask, what to say. Use this call as your guide to how a true professional should sound. Although you probably won't be using SWEETIE when talking to callers - that is just her nature and many long years of answering calls.

The second good use of this call is to pay attention to the first part of the call. This call was transferred to the SECONDARY from the PRIMARY PSAP.