Since 2020, Dispatchers have fought to be recognized as 'first responders.' Why? Because in all states the job of 9-1-1 was listed as clerical. Read below from California Dispatchers' petition to their Legislature.

Dispatchers are the first point of contact in emergency situations. They answer 911 calls, gather critical information, and dispatch first responders to the scene. However, despite their crucial role in emergency response, dispatchers are not recognized as first responders.

Dispatchers face high levels of stress and trauma on a daily basis. They often work long hours and must remain calm under pressure to ensure that every call is handled efficiently and effectively. Hiring and retention remain issues, and centers work short staff daily. Yet, they do not receive the same benefits or recognition as other first responders.

Recognizing dispatchers as first responders would give them access to important resources such as mental health services and training opportunities. It would also acknowledge their vital role in emergency response and show appreciation for their hard work.

According to a study by the National Emergency Number Association (NENA), over 240 million 911 calls are made each year in the United States alone. This highlights just how essential dispatchers are in ensuring public safety.

California Assembly Bill 1945, signed on 9/11/2020, reclassified dispatchers in California as First Responders. This bill went into effect on January 1, 2021. California was the fifth state to reclassify its Dispatchers.