The Comm Center at night! As you listen to these call-takers, you can play imagine what is happening: imagine the caller, the house, the location, what is happening, etc.. You can clearly see that EMERGENCY CALL-TAKING is about knowing what to ask and asking! Remember this - the job is to SEND. Dispatchers are not gatekeepers and do not refuse to send. All information is gathered and PASSED ON to the responders! When listening to this, jot down some of the phrases you hear. It's amazing, really, how direct the call-takers are.