This is a HOT topic in 9-1-1 - regarding how Telecommunicators are viewed and not. As the actual 1st FIRST responder it is time this work is recognized as public safety and not as clerical. What is the current legislation in your state for 9-1-1 Telecommunicators? Search for the answer and include in Comments below.

Since 2020 Dispatchers have fought to be recognized as 'first responders.' Why? Because in all states the job of 9-1-1 was listed as clerical. Read below from California Dispatchers' petition to their Legislature.

Dispatchers are the first point of contact in emergency situations. They are the ones who answer 911 calls, gather critical information, and dispatch first responders to the scene. However, despite their crucial role in emergency response, dispatchers are not recognized as first responders.

Dispatchers face high levels of stress and trauma on a daily basis. They often work long hours and must remain calm under pressure to ensure that every call is handled efficiently and effectively. Hiring and retention continue to be an issue and centers work short staff daily. Yet, they do not receive the same benefits or recognition as other first responders.

Recognizing dispatchers as first responders would provide them with access to important resources such as mental health services and training opportunities. It would also acknowledge their vital role in emergency response and show appreciation for their hard work.

According to a study by the National Emergency Number Association (NENA), there are over 240 million 911 calls made each year in the United States alone. This highlights just how essential dispatchers are in ensuring public safety.

California Assembly Bill 1945 that was signed on 9/11/2020, reclassifying dispatchers in California as First Responders. This bill went into effect as of January 1, 2021. California was the 5th state to reclassify its dispatchers