Your Instructor


J. Barbara Harper
J. Barbara Harper

My name is J. Barbara Harper and I have been working in Law Enforcement Dispatching for 31 years. I began my career with the Cleveland Division of Police as a Dispatcher. For the past 18 years, I have been involved in the hiring and training of new employees and the annual refresher training for existing employees. In 2017, I began part-time employment as an instructor at Cuyahoga Community College Public Safety Training Center. Two years later, I was appointed to the position of Associate Commander of the Dispatcher Academy and in the spring of 2022, I was appointed as the Commander. Teaching is a huge passion for me, and I look forward to being a part of the journey of future Dispatchers who, to me, are the FIRST first responders!


Course Curriculum


  Welcome To The 9-1-1 Academy
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  Unit 1 - Wild Calling 9-1-1 - About This Career
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  Unit 2 - Emergency Call Taking
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  Unit 3 - Technology Next Generation 9-1-1
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  Unit 4 - Police Communications
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  Unit 5 - Fire Communications
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  Unit 6 - EMD Emergency Medical
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  Unit 7 - Emergency Radio
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  Unit 8 - Liability and Accountability
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  Unit 9 - Crisis
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  Unit 10 - Stress Management
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  9-1-1 Job Search
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  9-1-1 Reality Skills Lab
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  Student 9-1-1 Certification Exams Part 1 and Part 2
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Frequently Asked Questions


How much is the course? Are there additional costs?
$129 Per Seat. Textbooks are $84.95 and can be ordered at the textbook link above. NECC Certification exam is $25 online fee for students. Teachers owning a 9-1-1 Reality Simulator no cost. Non Owners $350. Certification is ONE time and online for teachers.
Where do I find full information about the NECC Certification exam
Here you can find out about your state requirements and who is hiring for 9-1-1 in your state. http://www.911CareerTraining.com
Where did this course come from?
An advisory board of 9-1-1 professional educators created this curriculum using a DACUM process at Renton Technical College. The textbook was written by Sue Pivetta who was the teacher of the 500 hour vocational education course and a former Comm Center Supervisor.
How long is the course?
The length of the course is determined by the school, college or Comm Center. The only requirement is that all 10 units of study are covered in the course leading to the final online exam NECC.
Can individual learners sign up for this course?
No, we do not instruct individuals. We can connect you to schools both private and public that you can enroll in the course. If there is not one in your area you can contact your local college or high school and tell them about this course. Contact us at [email protected].

9-1-1 Is a GREAT career. Great pay and benefits as well as work you can be proud of. With this course your grads will be competitive in hiring and thrive in the rigorous training at the Comm Center. We have courses for high school and expanded curriculum for vocational colleges. Comm Centers could use this course as their entry level foundation, self directed learning. Courses can also be customized to fit your needs. Thank you for considering helping 9-1-1 receive the respect due the awesome work.