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Heartland Tech 2026 Junior Class Dispatch Academy
Welcome To The 9-1-1 Academy
TEACHER RESOURCES
Students Watch First (2 Min) (1:59)
Exercise Better Find Out Now! (15 Min)
Video Tell Me Who You Are? (6 Min) (6:30)
Unit 1 - Wild Calling 9-1-1 - About This Career
What Will You Learn in This Unit?
Read Unit 1 of the 9-1-1 Emergency Communications Manual 17 pgs
9-1-1 Job Survey (10 page form)
The Nobility Of 9-1-1 (3 Min) (2:48)
Link to 9-1-1 Current Events (optional)
Video 4 Min In Dispatch (4:00)
Video 9-1-1 Awesome Career (6 Min) (6:33)
Video 9-1-1 Grad First Call (20 Min) (20:00)
Quiz Unit 1 10 Questions
Unit 2 - Emergency Call Taking
What Will You Learn In This Unit?
Read Unit 2 of the 9-1-1 Emergency Communications Manual 21 pgs
Video Visualizing As A Tool (8 Min) (8:26)
Video Using Voice As A Tool (20 Min) (19:14)
Understanding Call Types, Priorities and Pizza Read/Listen (10 Min)
Video Suicide Unskilled Call Taker (5 Min) (3:23)
Domestic Violence Call Review (17 Min) (17:04)
Videos Sinking Car Know What To Say (5 Min) (5:48)
Quiz Unit 2
Unit 3 - Technology Next Generation 9-1-1
What Will You Learn in This Unit?
Read Unit 3 of the 9-1-1 Emergency Communications Manual 7 pgs
CAD System - Fear Not (6 Min) (8:24)
Video Can GPS Save A Rape Victim? (18 Min) (18:26)
Video Abuse of Text To 911 (2 Min) (3:46)
Finding Callers With "WHAT THREE WORDS" (3 Min)
Saving Lives With Apps? Trained By AI? (10 Min) (3:13)
Quiz Unit 3
Unit 4 - Police Communications
What Will You Learn in This Unit?
Read Unit 4 of the 9-1-1 Emergency Communications 62 pgs
Skill Exercise Talk Like A Dispatcher (8 Min)
Skills Exercise Writing Descriptions - Suspects Vehicles (13 Min)
Video Police Mom Shoots Man (28 Min) (24:08)
Video Don't Take It Personal Dispute (3 Min) (5:27)
Video Active Workplace Shooter (20 Min) (21:50)
Video / Read Domestic Violence 25 Pages (10 Min) (9:44)
Police Call Taking Guide Cards (Group Study)
Quiz Unit 4
Unit 5 - Fire Communications
What Will You Learn in This Unit?
Read Unit 5 Fire 9-1-1 Emergency Communications Manual 31 pgs
Videos Fire Dispatcher (5 Min) (4:42)
Skill Exercise If You Had Only One Question (10 Min)
Video HazMat When Chemicals Can Kill 30 Min (38:05)
Video Scripted 3 Different Calls - People Trapped 28 Min (22:42)
Fire Call Taking Guide Cards (Group Study)
Quiz Unit 5
Unit 6 - EMD Emergency Medical
What Will You Learn in This Unit?
Read Unit 6 EMD 9-1-1 Emergency Communications Manual 142 pgs
Video Scripted Call - Man Alone Choking On Chicken (6 Min) (3:12)
Video Scripted Call- Rude, Abusive or Just Scared? (3 Min) (2:39)
Video What Not To Do! (5 Min) (6:05)
Video Baby Saved Using Call Guides (10 Min) (1:42)
Skill Exercise Talk Like An EMD (6 Min)
EMD Call Taking Guide Cards (Group Study)
Quiz Unit 6
Unit 7 - Emergency Radio
What Will You Learn in This Unit?
Read Unit 7 Emergency Radio 9-1-1 Emergency Communications Manual 30 pgs
Radio Basics With Calls (2 Min) (100:56)
Active Shooter Role Of The Dispatcher (30 Min)
Read Public Safety Radio - Dispatching Is Fun 49 pgs
Skill Exercise Be On The Lookout! (5 Min)
Skill Exercise "I Have Been Shot" Do You Have A Radio Ear? (23 Min)
Quiz Unit 7
Unit 8 - Liability and Accountability
What Will You Learn in This Unit?
Read Unit 8 Liability and Accountability of the 9-1-1 Emergency Communications Manual 18 pgs
Read Liability and 9-1-1 49 pgs
Video News Lawsuits 9-1-1 (20 Min) (13:07)
Quiz Unit 8
Unit 9 - Crisis
What Will You Learn in This Unit?
Read Unit 9 Crisis 9-1-1 Emergency Communications Manual 48 pgs
Read Crisis / Suicide Intervention eBook 40 Pgs
Video Crisis Intervention Techniques (7 Min) (7:17)
Videos Teens Who Murder (7 Min) (7:32)
Video Talk To A Suicidal Caller (4 Min) (12:47)
Quiz Unit 9
Unit 10 - Stress Management
What Will You Learn in This Unit?
Read Unit 10 Stress Management 9-1-1 Emergency Communications Manual 10 Pgs
Videos 9-1-1 Discussing Stress at 9-1-1 (30 Min) (26:53)
Survey Exhausted From Caring? (20 Min) (14:27)
Exercise Got Negativity? (15 Min)
Ready Now To Achieve 9-1-1 Certification!
1 Min Video About NECC (1:14)
NECC National Emergency Communications Exam Part 1 - Knowledge (2:36)
NECC Lab Exam Part II
9-1-1 Reality Skills Lab
How To Dispatch Your Calls
Map Reading Skills
9-1-1 Job Search
Current Jobs In Your Area
Alternative Jobs to 911
Job Search What To Expect (5:08)
A Job Exam Preview - CritiCall
The Very Scary 9-1-1 Interview (11:12)
Your Project Job Search (awesome)
Domestic Violence Call Review (17 Min)
Complete and Continue
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