DO YOU LOVE APPS? We have an App for everything and these apps make life easier (GENERALLY). Now we have apps that work with 9-1-1 to save lives. Here are some brief videos that explain the wonderful creativity and innovation from private companies. You may enounter some of these being used in your new 9-1-1 job. Remember apps come and go so there may be even more amazing life saving apps for us in your career in 911.

Artificial intelligence (AI) is being integrated into 9-1-1 call centers (Public Safety Answering Points or PSAPs) primarily as a support tool to augment human telecommunicators, not replace them. The goal is to improve efficiency, reduce non-emergency call volume, and ultimately speed up response times for life-threatening incidents. Of course this is in a wait and see how it goes at this time. You may expect to maybe be 'trained' by ai at the Comm Center. New but....here to stay.

“In emergency response, AI is not just a tool, but a lifeline. From streamlining non-emergency call triage to enhancing training through virtual scenarios, our use of AI technology is revolutionizing our operations. Despite some technical hurdles along the way, the positive impact on our telecommunicators' quality of life and our ability to meet national standards speaks volumes. As we navigate the complexities of implementation, let us remember that with great AI power comes great responsibility to continuously improve and adapt.”

Mike Brewer, Deputy Director, Jefferson County, CO