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Muskegon CTC 9-1-1 Dispatch Academy
Welcome To The 9-1-1 Academy
TEACHER RESOURCES (5:49)
Students Watch First 2 Min (1:59)
Exercise Better Find Out Now! 15 Min (2:48)
Video Tell Me Who You Are? 6 Min (6:30)
Unit 1 - Wild Calling 9-1-1 - About This Career
Read Unit 1 of the 9-1-1 Emergency Communications Manual 17 pgs
The Nobility Of 9-1-1 3 Min (2:48)
Link to 9-1-1 Current Events
Video 4 Min In Dispatch (4:00)
Video 9-1-1 Awesome Career 6 Min (6:33)
Video 9-1-1 Grad First Call 20 Min (20:00)
Quiz Unit 1 10 Questions
Unit 2 - Emergency Call Taking
Read Unit 2 of the 9-1-1 Emergency Communications Manual 21 pgs
Video Visualizing As A Tool 8 Min (8:26)
Video Suicide Unskilled Call Taker 5 Min (3:23)
Videos Sinking Car Know What To Say 5 Min (5:48)
Video Using Voice As A Tool 20 Min (19:14)
Quiz Unit 2
Unit 3 - Technology Next Generation 9-1-1
Read Unit 3 of the 9-1-1 Emergency Communications Manual 7 pgs
CAD System - Fear Not 6 Min (8:24)
Video Can GPS Save A Rape Victim? 18 Min (18:26)
Video Abuse of Text To 911 2 Min (3:46)
Finding Callers With WHAT THREE WORDS
Saving Lives With Apps? 10 Min (3:13)
Quiz Unit 3
Unit 4 - Police Communications
Read Unit 4 of the 9-1-1 Emergency Communications 62 pgs
Skill Exercise Talk Like A Dispatcher 8 Min
Skills Exercise Writing Descriptions - Suspects Vehicles 13 Min
Video Police Mom Shoots Man 28 Min (24:08)
Video Don't Take It Personal Dispute 3 Min (5:27)
Video Active Workplace Shooter 20 Min (21:50)
Video / Read Domestic Violence 10 Min 25 Pages (9:44)
Quiz Unit 4
Unit 5 - Fire Communications
Read Unit 5 Fire 9-1-1 Emergency Communications Manual 31 pgs
Videos Fire Dispatcher 5 Min (4:42)
Skill Exercise If You Had Only One Question 10 Min
Video HazMat When Chemicals Can Kill 30 Min (38:05)
Video Scripted 3 Different Calls - People Trapped 28 Min (22:42)
Quiz Unit 5
Unit 6 - EMD Emergency Medical
Read Unit 6 EMD 9-1-1 Emergency Communications Manual 142 pgs
Video Scripted Call - Man Alone Choking On Chicken 6 Min (3:12)
Video Scripted Call- Rude, Abusive or Just Scared? 3 Miin (2:39)
Video What Not To Do! 5 Min (6:05)
Video Baby Saved Using Call Guides 10 Min (1:42)
Skill Exercise Talk Like An EMD 6 Min
Quiz Unit 6
Unit 7 - Emergency Radio
Read Unit 7 Emergency Radio 9-1-1 Emergency Communications Manual 30 pgs
Video Active Shooter - Dispatcher Demeanor The Hero Here 20 Min (20:10)
Read Public Safety Radio - Dispatching Is Fun 49 pgs
Skill Exercise Be On The Lookout! 5 Min
Skill Exercise "I Have Been Shot" Do You Have A Radio Ear? 23 Min
Quiz Unit 7
Unit 8 - Liability and Accountability
Read Unit 8 Liability and Accountability of the 9-1-1 Emergency Communications Manual 18 pgs
Read Liability and 9-1-1 49 pgs
Video News Lawsuits 9-1-1 20 Min (13:07)
Quiz Unit 8
Unit 9 - Crisis
Read Unit 9 Crisis 9-1-1 Emergency Communications Manual 48 pgs
Read Crisis / Suicide Intervention eBook 40 Pgs
Video Crisis Intervention Techniques 7 Min (7:17)
Videos Teens Who Murder 7 Min (7:32)
Video Talk To A Suicidal Caller 4 Min (12:47)
Quiz Unit 9
Unit 10 - Stress Management
Read Unit 10 Stress Management 9-1-1 Emergency Communications Manual 10 Pgs
Videos (2) Discussing Stress at 9-1-1 30 Min (26:53)
Survey Exhausted From Caring? 20 Min (14:27)
Exercise Got Negativity? 15 Min
Ready Now To Achieve 9-1-1 Certification!
1 Min Video About NECC
NECC National Emergency Communications Exam Part 1 - Knowledge (2:36)
NECC Lab Exam Part II
9-1-1 Job Search
Current Jobs In Your Area
Alternative Jobs to 911
Job Search What To Expect (5:08)
A Job Exam Preview - CritiCall
The Very Scary 9-1-1 Interview (11:12)
Your Project Job Search (awesome)
9-1-1 Reality Skills Lab
EMD Pre-Arrival Guide Cards
How To Dispatch Your Calls
Map Reading Skills
Skill Exercise If You Had Only One Question 10 Min
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