Rockland BOCES 2026 NECC Course

Your Instructor

Andrew Lane

Mr. Lane's bio

Course Curriculum

Welcome To The 9-1-1 Academy

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Students Watch First (2 Min) (1:59)

Unit 1 - Wild Calling 9-1-1 - About This Career

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What Will You Learn in This Unit?
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Read Unit 1 of the 9-1-1 Emergency Communications Manual 17 pgs
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Video 9-1-1 Awesome Career (6 Min) (6:33)

Unit 2 - Emergency Call Taking

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What Will You Learn In This Unit?
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Read Unit 2 of the 9-1-1 Emergency Communications Manual 21 pgs
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Understanding Call Types, Priorities and Pizza Read/Listen (10 Min)
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Video Suicide Unskilled Call Taker (5 Min) (3:23)
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Videos Sinking Car Know What To Say (5 Min) (5:48)

Unit 3 - Technology Next Generation 9-1-1

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What Will You Learn in This Unit?
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Read Unit 3 of the 9-1-1 Emergency Communications Manual 7 pgs
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Firefighting Latest Technology Read & Comment 15 Min
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Police Latest Technology Read & Comment 15 Min
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Emergency Medical Latest Technology Read & Comment 15 Min
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Video Abuse of Text To 911 (2 Min) (3:46)
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Finding Callers With "WHAT THREE WORDS" (3 Min)
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Saving Lives With Apps? Trained By AI? (10 Min) (3:13)

Unit 4 - Police Communications

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What Will You Learn in This Unit?
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Read Unit 4 of the 9-1-1 Emergency Communications 62 pgs
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Skill Exercise Talk Like A Dispatcher (8 Min)
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Skills Exercise Writing Descriptions - Suspects Vehicles (13 Min)
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Video / Read Domestic Violence 25 Pages (10 Min) (9:44)
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Police Call Taking Guide Cards (Group Study)

Unit 5 - Fire Communications

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What Will You Learn in This Unit?
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Read Unit 5 Fire 9-1-1 Emergency Communications Manual 31 pgs
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Videos Fire Dispatcher (5 Min) (4:42)
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Video HazMat When Chemicals Can Kill 30 Min (38:05)
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Fire Call Taking Guide Cards (Group Study)

Unit 6 - EMD Emergency Medical

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What Will You Learn in This Unit?
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Read Unit 6 EMD 9-1-1 Emergency Communications Manual 142 pgs
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What Is T-CPR?
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Video Scripted Call - Man Alone Choking On Chicken (6 Min) (3:12)
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Video Scripted Call- Rude, Abusive or Just Scared? (3 Min) (2:39)
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Video What Not To Do! (5 Min) (6:05)
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Video Baby Saved Using Call Guides (10 Min) (1:42)
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Skill Exercise Talk Like An EMD (6 Min)
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EMD Call Taking Guide Cards (Group Study)

Unit 7 - Emergency Radio

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What Will You Learn in This Unit?
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Read Unit 7 Emergency Radio 9-1-1 Emergency Communications Manual 30 pgs
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Radio Basics With Calls (2 Min) (100:56)
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Active Shooter Role Of The Dispatcher (30 Min)
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Read Public Safety Radio - Dispatching Is Fun 49 pgs
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Skill Exercise Be On The Lookout! (5 Min)
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Skill Exercise "I Have Been Shot" Do You Have A Radio Ear? (23 Min)

Unit 8 - Liability and Accountability

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What Will You Learn in This Unit?
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Read Unit 8 Liability and Accountability of the 9-1-1 Emergency Communications Manual 18 pgs
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Read Liability and 9-1-1 49 pgs

Unit 9 - Crisis

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days after you enroll

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What Will You Learn in This Unit?
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Read Unit 9 Crisis 9-1-1 Emergency Communications Manual 48 pgs
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Read Crisis / Suicide Intervention eBook 40 Pgs

9-1-1 is a GREAT career. Great pay and benefits, as well as work you can be proud of. With this course, your grads will be competitive in hiring and thrive in the rigorous training at the Comm Center.