Muskegon CTC 9-1-1 Dispatch Academy

Your Instructor

Karen Reynolds

Course Curriculum

Welcome To The 9-1-1 Academy

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days after you enroll

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TEACHER RESOURCES (7:48)
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Students Watch First (2 Min) (1:59)
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Exercise Better Find Out Now! (15 Min)
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Video Tell Me Who You Are? (6 Min) (6:30)

Unit 1 - Wild Calling 9-1-1 - About This Career

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What Will You Learn in This Unit?
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Read Unit 1 of the 9-1-1 Emergency Communications Manual 17 pgs
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9-1-1 Job Survey (10 page form)
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The Nobility Of 9-1-1 (3 Min) (2:48)
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Link to 9-1-1 Current Events (optional)
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Video 4 Min In Dispatch (4:00)
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Video 9-1-1 Awesome Career (6 Min) (6:33)
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Video 9-1-1 Grad First Call (20 Min) (20:00)
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Quiz Unit 1 10 Questions

Unit 2 - Emergency Call Taking

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What Will You Learn In This Unit?
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Read Unit 2 of the 9-1-1 Emergency Communications Manual 21 pgs
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Video Visualizing As A Tool (8 Min) (8:26)
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Video Using Voice As A Tool (20 Min) (19:14)
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Understanding Call Types, Priorities and Pizza Read/Listen (10 Min)
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Video Suicide Unskilled Call Taker (5 Min) (3:23)
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Domestic Violence Call Review (17 Min) (17:04)
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Videos Sinking Car Know What To Say (5 Min) (5:48)
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Quiz Unit 2

Unit 3 - Technology Next Generation 9-1-1

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days after you enroll

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What Will You Learn in This Unit?
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Read Unit 3 of the 9-1-1 Emergency Communications Manual 7 pgs
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Firefighting Latest Technology Read & Comment 15 Min
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Police Latest Technology Read & Comment 15 Min
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Emergency Medical Latest Technology Read & Comment 15 Min
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CAD System - Fear Not (6 Min) (8:24)
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Video Can GPS Save A Rape Victim? (18 Min) (18:26)
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Video Abuse of Text To 911 (2 Min) (3:46)
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Finding Callers With "WHAT THREE WORDS" (3 Min)
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Saving Lives With Apps? Trained By AI? (10 Min) (3:13)
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Quiz Unit 3

Unit 4 - Police Communications

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days after you enroll

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What Will You Learn in This Unit?
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Read Unit 4 of the 9-1-1 Emergency Communications 62 pgs
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Skill Exercise Talk Like A Dispatcher (8 Min)
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Skills Exercise Writing Descriptions - Suspects Vehicles (13 Min)
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Video Police Mom Shoots Man (28 Min) (24:08)
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Video Don't Take It Personal Dispute (3 Min) (5:27)
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Video Active Workplace Shooter (20 Min) (21:50)
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Video / Read Domestic Violence 25 Pages (10 Min) (9:44)
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Police Call Taking Guide Cards (Group Study)
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Quiz Unit 4

Unit 5 - Fire Communications

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days after you enroll

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What Will You Learn in This Unit?
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Read Unit 5 Fire 9-1-1 Emergency Communications Manual 31 pgs
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Videos Fire Dispatcher (5 Min) (4:42)
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Skill Exercise If You Had Only One Question (10 Min)
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Video HazMat When Chemicals Can Kill 30 Min (38:05)
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Video Scripted 3 Different Calls - People Trapped 28 Min (22:42)
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Fire Call Taking Guide Cards (Group Study)
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Quiz Unit 5

Unit 6 - EMD Emergency Medical

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days after you enroll

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What Will You Learn in This Unit?
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Read Unit 6 EMD 9-1-1 Emergency Communications Manual 142 pgs
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Video Scripted Call - Man Alone Choking On Chicken (6 Min) (3:12)
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Video Scripted Call- Rude, Abusive or Just Scared? (3 Min) (2:39)
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Video What Not To Do! (5 Min) (6:05)
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Video Baby Saved Using Call Guides (10 Min) (1:42)
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Skill Exercise Talk Like An EMD (6 Min)
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EMD Call Taking Guide Cards (Group Study)
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Quiz Unit 6

Unit 7 - Emergency Radio

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days after you enroll

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What Will You Learn in This Unit?
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Read Unit 7 Emergency Radio 9-1-1 Emergency Communications Manual 30 pgs
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Radio Basics With Calls (2 Min) (100:56)
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Active Shooter Role Of The Dispatcher (30 Min)
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Read Public Safety Radio - Dispatching Is Fun 49 pgs
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Skill Exercise Be On The Lookout! (5 Min)
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Skill Exercise "I Have Been Shot" Do You Have A Radio Ear? (23 Min)
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Quiz Unit 7

Unit 8 - Liability and Accountability

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days after you enroll

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What Will You Learn in This Unit?
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Read Unit 8 Liability and Accountability of the 9-1-1 Emergency Communications Manual 18 pgs
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Read Liability and 9-1-1 49 pgs
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Video News Lawsuits 9-1-1 (20 Min) (13:07)
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Quiz Unit 8

Unit 9 - Crisis

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days after you enroll

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What Will You Learn in This Unit?
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Read Unit 9 Crisis 9-1-1 Emergency Communications Manual 48 pgs
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Read Crisis / Suicide Intervention eBook 40 Pgs
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Video Crisis Intervention Techniques (7 Min) (7:17)
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Videos Teens Who Murder (7 Min) (7:32)
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Video Talk To A Suicidal Caller (4 Min) (12:47)
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Quiz Unit 9

Unit 10 - Stress Management

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days after you enroll

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What Will You Learn in This Unit?
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Read Unit 10 Stress Management 9-1-1 Emergency Communications Manual 10 Pgs
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Videos 9-1-1 Discussing Stress at 9-1-1 (30 Min) (26:53)
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Survey Exhausted From Caring? (20 Min) (14:27)
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Exercise Got Negativity? (15 Min)

Ready Now To Achieve 9-1-1 Certification!

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days after you enroll

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1 Min Video About NECC (1:14)
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NECC National Emergency Communications Exam Part 1 - Knowledge (2:36)
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NECC Lab Exam Part II

9-1-1 Reality Skills Lab

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days after you enroll

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How To Dispatch Your Calls
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Map Reading Skills

9-1-1 Job Search

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days after you enroll

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Current Jobs In Your Area
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Alternative Jobs to 911
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Job Search What To Expect (5:08)
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A Job Exam Preview - CritiCall
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The Very Scary 9-1-1 Interview (11:12)
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Your Project Job Search (awesome)