Video Scripted Calls - Woman in Car Sinking
In Florida a call taker did not know what to say to a person sinking in a vehicle. The woman lost her life, she was the partner of a police officer. After that call it was mandated that all dispatchers receive training in how to help a person sinking in a car. Know that some simple things are important – take your seat belt off, get the windows down, get out. At times, the call takers are too set on getting a location. If you don't get the person OUT of the car, the location is a moot point – it will be the location of a dead person in a car on the bottom of the water. This is very important to practice in simulation. Give yourself 1 minute to get the person out.