Video Scripted Call - OMG What Not To Do

In this call, the call taker asks the caller to go inside her home before police arrive – not good.  You can hear the dispatcher typing in the background, giving the information to the dispatcher. The proper response was for the caller to ask the victim to close the door and get safe, dispatch police to meet her outside where she is safe. This call also demonstrates that call takers are not generally monitored unless in training so it it important for call takers to use 'common sense'. Sure - go in the house - no.