Your students will need to be able to pass a typing test at 35 wpm with 80 accuracy, and some agencies higher than that. All students should be tested up front. Those who cannot pass should have a required typing practice built in - or take a required typing course at your school. We suggest using our attached typing scripts for practice. Students must also know proper NCIC abbreviations attached.

How WE would use it

 Entry benchmark

5-minute typing test during the first day

Minimum standard

35 net WPM

Accuracy requirement

We suggest 95%+ accuracy

Training

15–20 minutes/day using free customizable Typing.com lessons

Weekly assessment

One standardized 5-minute test

Remediation

Additional practice for anyone below 40 WPM or 95% accuracy

Graduation test

2–3 separate 5-minute tests; require 35+ WPM consistently

Stretch goal

Encourage 45–50+ WPM at 95–98% accuracy before graduation

Appreviations

Students should use the proper abbreviations as attached from NCIC.

We would not train candidates merely to hit 35 WPM once. For a telecommunicator, accuracy under sustained workload matters. Anecdotally, working admin also emphasize accuracy, punctuation/capitalization, and repeated practice rather than simply chasing a peak WPM number.

One feature particularly useful for a 911 academy

Typing.com lets instructors create custom lessons using their own text even on the free plan. That means you could build academy typing drills around fictional public-safety material rather than generic prose— using the attached scripts - and abbreviations as attached.

Vehicle stopped northbound Interstate 5 near milepost 172. Washington plate ABC1234. Driver reports a two-vehicle collision blocking the right lane. We have included ten.

Then progressively introduce addresses, names, license plates, unit identifiers, capitalization, punctuation, numbers, and CAD-style narratives.

That would make the typing curriculum considerably more job-relevant. Typing.com's current documentation confirms free educator accounts can create custom typing lessons, although custom timed tests are a paid feature.