Your Instructor


Sue Pivetta, Author
Sue Pivetta, Author

Sue Pivetta has experience as a Comm Center Supervisor/Trainer, college 9-1-1 instructor, author, workshop presenter, public speaker, mediator and international consultant. Sue holds a BA from Antioch University in Communications and Adult Education. Sue led a coalition of 9-1-1 professional educators from the US and Canada to create the 9-1-1 Academy, NECC and the 9-1-1 Reality Simulator. She is currently the President of 911 Professional Pride, Inc.


Course Curriculum


  Welcome To The 9-1-1 Academy
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  Unit 1 - Wild Calling 9-1-1 - About This Career
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  Unit 2 - Emergency Call Taking
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  Unit 3 - Technology Next Generation 9-1-1
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  Unit 4 - Police Communications
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  Unit 5 - Fire Communications
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  Unit 6 - EMD Emergency Medical
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  Unit 7 - Emergency Radio
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  Unit 8 - Liability and Accountability
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  Unit 9 - Crisis
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  Unit 10 - Stress Management
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  Ready Now To Achieve 9-1-1 Certification!
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  9-1-1 Reality Skills Lab
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  9-1-1 Job Search
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Frequently Asked Questions


How much is the course? Are there additional costs?
$249 Per Seat. Textbooks are now embedded - no additional cost. The National Emergency Communications Certification (NECC) exam is included with the online academy. Additional NECC student exams can be purchased for a $35 fee. The NECC Teacher exam is at no cost for 9-1-1 Reality Simulator owners. NECC Teacher exams for additional teachers and Non-Owners cost $350 each. Certification is ONE-time and online for teachers.
Where do I find full information about the NECC Certification exam?
Here you can find out about your state requirements and who is hiring for 9-1-1 in your state. http://www.911CareerTraining.com
Where did this course come from?
An advisory board of 9-1-1 professional educators created this curriculum using a DACUM process at Renton Technical College. The textbook was written by Sue Pivetta, who was the teacher of the 500-hour vocational education course and a former Comm Center Supervisor.
How long is the course?
The length of the course is determined by the school, college or Comm Center. The only requirement is that all 10 units of study are covered in the course leading to the final online exam NECC.
Can individual learners sign up for this course?
No, we do not instruct individuals. We can connect you to schools both private and public that you can enroll in the course. If there is not one in your area you can contact your local college or high school and tell them about this course. Contact us at [email protected].

9-1-1 is a GREAT career. Great pay and benefits as well as work you can be proud of. With this course, you will be prepared to assist your graduates in being competitive in hiring and thriving in the rigorous training at the Comm Center. Once earned, the National Emergency Communications Certification is nationally recognized and remains valid indefinitely. We have courses for high school and an expanded curriculum for vocational colleges. Comm Centers could use this course as their entry-level foundation for self-directed learning. Courses can also be customized to fit your needs. Thank you for considering helping 9-1-1 receive the respect it deserves for its outstanding work.