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Training Academy for 9-1-1 Telecommunicators

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Your Instructor


Sue Pivetta
Sue Pivetta

WELCOME! 9-1-1 Is a GREAT career and this online interactive course for police, fire and EMD Emergency Communications is your complete turnkey online 9-1-1 (10) unit career curriculum. Contact here for a quote or with questions or to order.

View the 9-1-1 Emergency Communications Textbook Here. Each of the 10 units provides unique, interactive and engaging teaching tools such as; self surveys, 9-1-1 eBooks, scripted actual 9-1-1 calls, call taking and radio dispatch practice, skill building exercises, stress management information, and plenty of other games and exercises. The Unit quizzes provide the information necessary to pass a final online NECC Certification exam. Test takers are allowed one retake, and will be able to receive their certification immediately upon successful completion. NECC requires that students prove they can pass a skills exam, and this must be proctored by a Certified instructor. Learn More Here About 9-1-1 Certifications.

A skills lab component is included in this course whereby students work with a 9-1-1 REALITY phone and radio simulator to learn and practice the skills of emergency call taking and radio dispatch. See pricing below in F.A.Q.

COVID update: In the event students cannot attend simulation at the school, we have provided 'skills' games and exercises that suffice for the NECC Skills Certification requirement, once successfully passing the online 123 question exam.


Course Curriculum


  Welcome To The 9-1-1 Academy
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  Unit 1 - Wild Calling 9-1-1 - About This Career
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  Unit 2 - Emergency Call Taking
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  Unit 3 - Technology Next Generation 9-1-1
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  Unit 4 - Police Communications
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  Unit 5 - Fire
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  Unit 6 - EMD
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  Unit 7 - Emergency Radio
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  Unit 8 - Liability and Accountability
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  Unit 9 - Crisis
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  Unit 10 - Stress Management
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  9-1-1 Job Search
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  9-1-1 Reality Skills Lab Optional In School
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  Student 9-1-1 Certification Exams Part 1 and Part 2
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Frequently Asked Questions


How much is the course? Are there additional costs?
$129 Per Seat. Textbooks are $84.95 and can be ordered at the textbook link above. NECC Certification exam is $25 online fee for students. Teachers owning a 9-1-1 Reality Simulator no cost. Non Owners $350. Certification is ONE time and online for teachers.
Where do I find full information about the NECC Certification exam
Here you can find out about your state requirements and who is hiring for 9-1-1 in your state. http://www.911CareerTraining.com
Where did this course come from?
An advisory board of 9-1-1 professional educators created this curriculum using a DACUM process at Renton Technical College. The textbook was written by Sue Pivetta who was the teacher of the 500 hour vocational education course and a former Comm Center Supervisor.
How long is the course?
The length of the course is determined by the school, college or Comm Center. The only requirement is that all 10 units of study are covered in the course leading to the final online exam NECC.
Can individual learners sign up for this course?
No, we do not instruct individuals. We can connect you to schools both private and public that you can enroll in the course. If there is not one in your area you can contact your local college or high school and tell them about this course. Contact us at [email protected]

9-1-1 Is a GREAT career. Great pay and benefits as well as work you can be proud of. With this course your grads will be competitive in hiring and thrive in the rigorous training at the Comm Center. We have courses for high school and expanded curriculum for vocational colleges. Comm Centers could use this course as their entry level foundation, self directed learning. Courses can also be customized to fit your needs. Thank you for considering helping 9-1-1 receive the respect due the awesome work.