9-1-1 9-1-1 ACADEMYFROM CLASSROOM TO 9-1-1 CENTER
COMPLETE 9-1-1 CAREER EDUCATION

From Classroom
to 9-1-1 Center

Give students a complete pathway to a great career in Emergency Communications.

Hired at 18. In-demand public safety career.
Request Information Explore 50 AI Callers Explore 9-1-1 Jobs in Your Area →
Academy → 50 AI Callers → NECC Certification → Reality Simulator
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AI Reporting Party
Student Practice Call
CALL ACTIVE
CAD CALL CARD
CALL EVALUATION
50AI Calls Per Student
Practice before the simulator console
01

9-1-1 Academy

Ten online units build the foundation of emergency communications.

50

AI Callers

Students practice realistic Reporting Party calls with transcripts, CAD cards and evaluations.

03

NECC Certification

Students validate the knowledge developed through their coursework.

04

Reality Simulator

Students advance to hands-on console-level communications practice.

A CAREER WITH PURPOSE

Start a Public Safety Career at 18

Emergency communications is an in-demand public safety career where strong communication, judgment and composure matter every day.

  • Career entry can begin at age 18 in many agencies.
  • Students can explore real 9-1-1 jobs in their own area.
  • The Academy builds knowledge before students move into realistic practice and simulation.
EXPLORE 9-1-1 JOBS IN YOUR AREA →
9-1-1 dispatcher at a communications console
THE FOUNDATION

Complete 10-unit
9-1-1 Academy

A structured online curriculum for schools, CTE programs, colleges, workforce programs and 9-1-1 agencies.

1. History & Current State
2. Emergency Call Receiving
3. 9-1-1 Current Technology
4. Police Communications
5. Fire Communications
6. Emergency Medical Dispatcher
7. Emergency Radio
8. Liability & Accountability
9. Crisis Intervention
10. Stress & Wellness
MORE THAN READING A TEXTBOOK

Build knowledge before students are asked to perform.

Students develop terminology, communication concepts and decision-making skills before advancing to realistic calls.

✓Actual 9-1-1 call-based learning activities
✓Police, fire and EMS terminology and skills
✓Descriptions, phonetics and radio language
✓Preparation for realistic call-taking practice
THE BRIDGE TO REAL CALL TAKING

50 AI CALLERS
for every student

Students don't just study call taking. They practice it. Each student works through realistic AI Reporting Party calls before advancing to console simulation.

✓
No repeatsEach call moves the student forward.
✓
Complete call historyAudio, transcript, CAD card and evaluation.
✓
Eight evaluation criteriaConsistent scoring supports coaching.
✓
Student practice portfolioDownloadable documentation of student work.
9-1-1 AI CALL PRACTICE
CALL 18 OF 50
CALL TRANSCRIPT
REPORTING PARTY
I need help. Something just happened outside my house.
9-1-1 STUDENT
Tell me the address where this is happening.
REPORTING PARTY
I'm at the residence now. I'm looking out the front window.
9-1-1 STUDENT
Tell me exactly what you saw.
EVALUATION
8
Scoring criteria support structured review.
CAD CALL CARD
AudioCall Record
TextTranscript
CADCall Card
8Criteria
Learn the foundation   →   Practice 50 calls   →   Earn certification   →   Move to the console
KNOWLEDGE TO COMPETENCY

Certification + hands-on simulation

The pathway continues beyond online learning and individual call practice into certification and console-level experience.

STEP 03

NECC Certification

National Emergency Communication Certification gives students an opportunity to validate the knowledge developed through the Academy.

STEP 04

9-1-1 Reality Simulator

Students progress from individual calls into a multi-tasking communications environment with Trainer / Role Player and Dispatcher positions.

WANT TO SEE EVERYTHING?

Explore the complete 9-1-1 Career Training System

See the complete Academy, AI Callers, Reality Simulator, product configurations and career training solution.

VISIT 911CAREERTRAINING.COM →
BUILT FOR THE 9-1-1 WORKFORCE PIPELINE

One pathway. Multiple ways to use it.

EDUCATION

Schools & CTE Programs

Start a 9-1-1 career course with curriculum, practice calls, certification and documented student work.

CAREER TRAINING

Colleges & Workforce Programs

Connect public safety education to job-ready emergency communications skills.

NEW-HIRE FOUNDATION

9-1-1 Agencies

Give new hires structured knowledge before agency academy, CTO training and live call taking.

SIMPLE PRICING

Build the pathway your program needs.

Begin with the Academy, add 50 AI Callers, and include the Reality Simulator for hands-on console-level training.

9-1-1 ACADEMY
$249

Per Academy seat

50 AI CALLERS
$99

Student AI 50 Callers token

9-1-1 REALITY SIMULATOR
Request a Quote

Basic, Plus and Pro Comm configurations available.

REQUEST A QUOTE →
SEE THE ACADEMY IN ACTION

Real School. Real Instructor.
Real 9-1-1 Career Education.

See how a real instructor is using the 9-1-1 Academy as a complete career education course. This Rochester Educational Opportunity Center example shows the depth of the curriculum students actually experience.

Patricia Mason-Williams
ROCHESTER EDUCATIONAL OPPORTUNITY CENTER

Patricia Mason-Williams

Instructor • Career Education

Patricia has more than 20 years of experience in education, including high school equivalency, college-level courses and vocational studies.

She also brings extensive experience in training and professional development and serves as Coordinator of the Business and Information Technology Department at the Rochester Educational Opportunity Center.

20+ Years in EducationCollege-Level InstructionVocational EducationTraining & Professional Development
TRAINING ACADEMY FOR 9-1-1 TELECOMMUNICATORS

Look Inside the Real Course Curriculum

Open any unit below to see examples of the lessons, videos, skills exercises, call reviews and assessments students complete.

Click a unit to explore
Welcome to the 9-1-1 Academy
  • Teacher Resources
  • Students Must Type 35 WPM — 80% Accuracy
  • Students Watch First
  • Video: Tell Me Who You Are?
  • Phonetic Alphabet
Unit 1 — Wild Calling 9-1-1: About This Career
  • Read Unit 1 of the 9-1-1 Emergency Communications Manual
  • 9-1-1 Job Survey
  • The Nobility of 9-1-1
  • 4 Min in Dispatch
  • 9-1-1 Awesome Career
  • 9-1-1 Grad First Call
  • Unit 1 Quiz
Unit 2 — Emergency Call Taking
  • Read Unit 2 — Emergency Communications Manual
  • Visualizing as a Tool
  • Using Voice as a Tool
  • Understanding Call Types, Priorities and Pizza
  • Suicide — Unskilled Call Taker
  • Domestic Violence Call Review
  • Sinking Car — Know What to Say
  • Unit 2 Quiz
Unit 3 — Technology: Next Generation 9-1-1
  • Firefighting Latest Technology
  • Police Latest Technology
  • Emergency Medical Latest Technology
  • CAD System — Fear Not
  • Can GPS Save a Rape Victim?
  • Abuse of Text to 9-1-1
  • Finding Callers with WHAT THREE WORDS
  • Saving Lives with Apps? Trained by AI?
  • Unit 3 Quiz
Unit 4 — Police Communications
  • Talk Like a Dispatcher
  • Writing Descriptions — Suspects & Vehicles
  • Police Mom Shoots Man
  • Don't Take It Personal — Dispute
  • Active Workplace Shooter
  • Domestic Violence
  • Police Call Taking Guide Cards
  • Scripted Police Calls
  • Unit 4 Quiz
Unit 5 — Fire Communications
  • Fire Dispatcher
  • If You Had Only One Question
  • HazMat — When Chemicals Can Kill
  • Scripted Calls — People Trapped
  • Fire Call Taking Guide Cards
  • Fire Radio
  • Scripted Fire Calls
  • Unit 5 Quiz
Unit 6 — EMD Emergency Medical
  • What Is T-CPR?
  • Scripted Call — Man Alone Choking on Chicken
  • Rude, Abusive or Just Scared?
  • What Not to Do!
  • Baby Saved Using Call Guides
  • Talk Like an EMD
  • EMD Call Taking Guide Cards
  • EMS Radio — What Are They Saying?
  • Unit 6 Quiz
Unit 7 — Emergency Radio
  • Radio Scanners — Listen
  • Radio Basics with Calls
  • Active Shooter — Role of the Dispatcher
  • Public Safety Radio — Dispatching Is Fun
  • Be On The Lookout!
  • "I Have Been Shot" — Do You Have a Radio Ear?
  • Unit 7 Quiz
Unit 8 — Liability and Accountability
  • Read Unit 8 — Liability and Accountability
  • Liability and 9-1-1
  • News Lawsuits — 9-1-1
  • Unit 8 Quiz
Unit 9 — Crisis
  • Crisis / Suicide Intervention
  • Crisis Intervention Techniques
  • Teens Who Murder
  • Talk to a Suicidal Caller
  • Suicide Transfers?
  • Unit 9 Quiz
Unit 10 — Resilience Training
  • Wellness — Emergency Communications Manual
  • 9-1-1 Discussing Resilience
  • Survey: Exhausted From Caring?
  • Exercise: Got Negativity?

The course continues beyond the 10 core units.

50 AI CallersStudents learn how to use their AI 9-1-1 Caller token and complete realistic call practice.
NECC CertificationKnowledge exam and lab exam preparation are built into the learning pathway.
9-1-1 Reality Skills LabDispatching and map-reading skills move students toward hands-on simulation.
9-1-1 Job SearchResearch, current jobs, CritiCall preparation, interviewing and job-search project work.
VIEW THE REAL ROCHESTER COURSE → VIEW ALL 9-1-1 ACADEMY PROGRAMS →

Start a 9-1-1 career course.

Give students a structured path from knowledge, to realistic call practice, to certification, to console confidence.

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