Grant Career Center Dispatch Academy
Training Academy for 9-1-1 Telecommunicators
Your Instructor
Sue Pivetta
Sue Pivetta has experience as a Comm Center Supervisor/Trainer, college 9-1-1 instructor, author, workshop presenter, public speaker, mediator and international consultant. Sue holds a BA from Antioch University in Communications and Adult Education. Sue led a coalition of 9-1-1 professional educators from the US and Canada to create the 9-1-1 Academy, NECC and the 9-1-1 Reality Simulator. She is currently the President of 911 Professional Pride, Inc.
Course Curriculum
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StartRead Unit 1 of the 9-1-1 Emergency Communications Manual 17 pgs
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StartVideo Nobility of 9-1-1 (3) Min (2:48)
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StartLink 9-1-1 Current Events 2023
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StartVideo 4 Min In Dispatch (4:00)
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StartVideo 9-1-1 Awesome Career 6 Min (6:33)
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StartVideo Way To Go Sister Shot 20 Min (20:00)
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StartQuiz Unit 1 10 Questions
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StartRead Unit 2 of the 9-1-1 Emergency Communications Manual 21 pgs
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StartVideo Questions Questions 8 Min (8:26)
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StartVideo Kari's Law 2 Min (1:29)
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StartVideo Suicide Unskilled Call Taker 5 Min (3:23)
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StartSkill Exercise Funny 911 Calls 22 Min
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StartSkill Exercise Can You Describe Him? 13 Min
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StartVideos Sinking Car Get Out First 5 Min (5:48)
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StartVideo Way to Go Suicidal Molester 20 Min (19:14)
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StartQuiz Unit 2
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StartRead Unit 3 of the 9-1-1 Emergency Communications Manual 7 pgs
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StartVideo What Is CAD (8:24)
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StartVideo Can GPS Save A Life? 18 Min (18:26)
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StartVideo When Technology Costs Lives 20 Min (4:34)
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StartVideo Abuse of Text To 911 2 Min (3:46)
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StartVideo - 911 Can See You? 2 Min (1:09)
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StartSaving Lives With Apps? 10 Min (5:28)
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StartQuiz Unit 3
Frequently Asked Questions
9-1-1 Is a GREAT career. Great pay and benefits as well as work you can be proud of. With this course your grads will be competitive in hiring and thrive in the rigorous training at the Comm Center. We have courses for high school and expanded curriculum for vocational colleges. Comm Centers could use this course as their entry level foundation, self directed learning. Courses can also be customized to fit your needs. Thank you for considering helping 9-1-1 receive the respect due the awesome work.