Tri-C Dispatch Communications Academy
Training Academy for 9-1-1 Telecommunicators
Your Instructor
My name is J. Barbara Harper and I have been working in Law Enforcement Dispatching for almost 31 years. I began my career with the Cleveland Division of Police as a Dispatcher. For the past 18 years, I have been involved with the hiring and training of new employees and the annual refresher training for existing employees. In 2017, I began part-time employment as an instructor at Cuyahoga Community College Public Safety Training Center. Two years later, I was appointed to the position of Associate Commander of the Dispatcher Academy and in the spring of 2022, I was appointed as the Commander. Teaching is a huge passion for me, and I look forward to being a part of the journey of future Dispatchers who, to me, are the FIRST first responders!
Course Curriculum
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StartRead Unit 1 of the 9-1-1 Emergency Communications Manual 17 pgs
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StartThe Nobility Of 9-1-1 (2:48)
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StartLink 9-1-1 Current Events 2023
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StartVideo 4 Min In Dispatch (4:00)
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StartVideo 9-1-1 Awesome Career 6 Min (6:33)
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StartVideo Way To Go Sister Shot 20 Min (20:00)
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StartQuiz Unit 1 10 Questions
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StartRead Unit 2 of the 9-1-1 Emergency Communications Manual 21 pgs
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PreviewVideo Questions Questions 8 Min (8:26)
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StartVideo Kari's Law 2 Min (1:29)
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StartVideo Suicide Unskilled Call Taker 5 Min (3:23)
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StartSkill Exercise Funny 911 Calls 22 Min
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StartSkill Exercise Can You Describe Him? 13 Min
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StartVideos Sinking Car Get Out First 5 Min (5:48)
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StartVideo Way to Go Suicidal Molester 20 Min (19:14)
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StartQuiz Unit 2
Frequently Asked Questions
9-1-1 Is a GREAT career. Great pay and benefits as well as work you can be proud of. With this course your grads will be competitive in hiring and thrive in the rigorous training at the Comm Center. We have courses for high school and expanded curriculum for vocational colleges. Comm Centers could use this course as their entry level foundation, self directed learning. Courses can also be customized to fit your needs. Thank you for considering helping 9-1-1 receive the respect due the awesome work.